Most ERP implementation plans include a conference room pilot whereby data
sets are transacted through the system to give everyone confidence that the
ERP system actually works. Successful conference room pilots are the basis for
the go-live decision to turn the system on in the real live operational
environment of the business. As the conference room pilot was a success there
is a high level of confidence in turning the system on ….. only to find that there
are massive problems with the system producing incorrect information,
So what has gone wrong? The system was tested with some real data sets that
we chose for the pilot and the system worked during the pilot!
The conference room pilot was conducted in a lab type setting with limited
amount of carefully selected data.
Let’s go back a bit! Given the huge cost over-runs experienced in the majority
of ERP implementations a conscious decision was made to take shortcuts.
These shortcuts may well have been in the area of data clean-up and
migration, or structure of bills of materials, or not quite getting the inventory
accuracy issues sorted out.
There is no impact immediately in making the shortcut decision as no
processing is taking place during the implementation stage of the project.
Now that the system is turned on the implications of these shortcuts become
immediately obvious! The system is processing numbers that are incomplete,
wrong or simply not there because the decision was made to clean it up later.
The costs you thought you were saving by making the shortcuts has now come
back to bite you and the impact on the business operations, that are now
relying on the system for numbers, can be quite dramatic and cost you millions
in losses and confusion.
We visit many companies that complain that the conference room pilot was a
success but when the system was turned on it didn’t work. The system is
actually working but the data that it is processing was not cleaned up and the ERP system is generating correct numbers based on the data it is processing.
The problem is the data is wrong!
The conference room pilot may give you confidence the system works but this
does not guarantee a successful outcome if you haven’t cleaned up the data
during the implementation preparation stage.
If you have this situation there is no option but to clean-up the data and this
could be very disruptive and costly post-live running of the ERP system.
for further information on ERP go to http://www.atkoglobal.net.au
Experience Worth Listening to!